Last Updated: July 14, 2026
Domi Cross-border B2B Platform ("Domi," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using the Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Platform.
We collect the following categories of information:
We collect information through the following methods: (a) Direct Collection: Information you provide when registering an account, placing an Order, completing your profile, submitting after-sales requests, or contacting customer support. (b) Automated Collection: Information automatically collected through cookies, web beacons, log files, and similar technologies when you browse the Platform. (c) Third-Party Sources: Information we receive from payment processors (e.g., Airwallex), logistics partners, identity verification services, and publicly available business databases. (d) Transactional Data: Information generated through your use of the Platform, including Order history, payment records, and Platform interactions.
We use your information for the following purposes:
For Users located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal information includes: (a) Contractual Necessity: Processing necessary to perform our contract with you (e.g., processing your Orders, managing your account). (b) Legitimate Interests: Processing for our legitimate business interests, provided these do not override your rights (e.g., fraud prevention, Platform improvement, marketing communications where permitted). (c) Consent: Processing based on your explicit consent (e.g., for certain marketing communications or cookie usage). You may withdraw consent at any time. (d) Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with: (a) Sellers: When you place an Order, we share necessary information (shipping address, contact details) with the Seller to fulfill your Order. (b) Payment Processors: Payment information is shared with PCI-compliant payment service providers (including Airwallex) to process transactions. (c) Logistics Partners: Shipping information is shared with carriers and logistics providers to facilitate delivery. (d) Service Providers: We engage third-party service providers for cloud hosting, data analytics, customer support, email delivery, and IT services, all bound by confidentiality agreements. (e) Legal Authorities: We may disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. (f) Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including: (a) Standard Contractual Clauses approved by relevant regulatory authorities; (b) Adequacy decisions where the destination country has been recognized as providing adequate protection; (c) Binding corporate rules for intra-group transfers. By using the Platform, you acknowledge that your information may be transferred internationally as described in this policy.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention criteria include: (a) Account Data: Retained while your account is active and for a reasonable period after account closure to handle any residual matters. (b) Transaction Data: Retained for a minimum period required by applicable tax, accounting, and commercial laws (typically 5-7 years). (c) Communications Data: Retained for the period necessary to resolve your inquiry and for our record-keeping purposes. (d) Usage Data: Anonymized or aggregated data may be retained indefinitely for analytical purposes. When personal information is no longer needed, we will securely delete or anonymize it.
We implement and maintain commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include: (a) Encryption of data in transit using TLS/SSL protocols; (b) Encryption of sensitive data at rest; (c) Regular security assessments and vulnerability testing; (d) Access controls and authentication mechanisms; (e) Employee training on data protection and confidentiality; (f) Incident response procedures and breach notification protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze Platform traffic, understand user behavior, personalize content, and deliver targeted advertising. Cookies are small text files stored on your device by your web browser. You can control cookie preferences through your browser settings, including blocking or deleting cookies. However, disabling certain cookies may affect the functionality and features of the Platform. We use the following categories of cookies: (a) Essential Cookies: Required for Platform functionality and security; (b) Functional Cookies: Remember your preferences and settings; (c) Analytics Cookies: Help us understand how the Platform is used; (d) Advertising Cookies: Used to deliver relevant advertisements. By continuing to use the Platform, you consent to our use of cookies as described.
With your consent where required by law, we may send you marketing communications about our products, services, promotions, and Platform updates. You may opt out of receiving marketing communications at any time by: (a) Clicking the "unsubscribe" link in any marketing email; (b) Adjusting your notification preferences in your account settings; (c) Contacting us directly at stephen@domisupply.com. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications (e.g., Order confirmations, account notifications, security alerts) as these are necessary for the operation of your account.
The Platform may contain links to third-party websites, payment gateways, and services that are not owned or controlled by Domi. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with through the Platform, including payment processors such as Airwallex.
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 has provided us with personal information, please contact us immediately.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including: (a) The right to know what personal information we collect, use, disclose, and sell; (b) The right to request deletion of your personal information; (c) The right to opt out of the sale of your personal information (note: we do not sell personal information as defined by the CCPA); (d) The right to non-discrimination for exercising your CCPA rights. To exercise your CCPA rights, please contact us at stephen@domisupply.com with the subject line "CCPA Request." We will verify your identity before processing your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy. For questions, concerns, or to exercise your data protection rights, contact us at: Email: stephen@domisupply.com | Address: [Company Registered Address] | Phone: +852 61588111 | Data Protection Officer: stephen@domisupply.com.